This Rental Policy explains, in plain language, how renting an outfit through Rent Your Look actually works — for the Customer who books and wears an outfit, and for the Owner/Partner whose outfit is listed for rent. It should be read together with our Terms & Conditions.
You inquire about an outfit through the website or WhatsApp with your preferred rental dates. Our team checks real-time availability and confirms the rental amount, refundable security deposit, and any delivery charges with you. A booking is treated as confirmed only after our team has verified these details with you — not automatically when you submit an inquiry.
A refundable security deposit (shown to you at the time of booking) is collected as protection against damage, staining beyond normal wear, loss, or late return of the outfit.
The deposit is returned to you after the outfit is received back by us and inspected. If any amount needs to be deducted — for damage, loss, or a late return — we will always tell you the exact amount and the reason before finalising it; nothing is deducted silently.
Normal, gentle wear from a single evening's use is expected and is not deducted from your deposit.
Your booking covers the exact rental dates you choose. After your return date, we block a short preparation/cleaning buffer (shown against the listing at the time of booking) before the outfit becomes available to the next customer — this buffer is for our professional cleaning process and is not extra time for you to keep the outfit. Please return it on the agreed return date.
If the outfit is not returned by the agreed return date, it delays cleaning and preparation for the next customer. In such cases, an additional charge for the extra day(s) may apply and/or an amount may be deducted from your security deposit — we will inform you of this as soon as a delay is known, so please message us in advance if you need more time.
Please treat every outfit with care — most are delicate, hand-embroidered, or made from fabrics that need gentle handling. The following are chargeable against your security deposit:
For high-value outfits, if the cost of repair or replacement is higher than the deposit collected, the balance amount will need to be paid by you — we will always discuss this with you transparently, with photographs, before finalising any such charge.
We recommend sharing your measurements with our team before confirming a booking so we can suggest the right size. Once an outfit is dispatched to you, it is issued as-is; if it does not fit as expected, please inform us immediately so we can try to help — we cannot guarantee an exchange is possible on short notice, especially close to your event date.
Please request any cancellation or date change as early as possible via WhatsApp or phone. Whether any advance or deposit already paid is refundable — fully, partly, or not at all — depends on how close to your rental date the request is made and whether the outfit has already been prepared or dispatched for you. Our team will confirm the applicable outcome to you at the time you request the change.
Depending on what is agreed at booking, you may collect the outfit yourself (self-pickup) or have it delivered/couriered to you. Please check the outfit's condition as soon as you receive it and message us immediately (the same day) if you notice any pre-existing issue, so it is not mistakenly charged to you at return.
Every outfit is professionally cleaned and inspected by our team before it is dispatched to you, and again after it is returned, before it goes out to the next customer.
To list an outfit with Rent Your Look, share clear photographs and details (category, size, condition) with our team over WhatsApp. Our team adds it to the site with a rental price, refundable security deposit, and an availability calendar that we manage on your behalf.
Rent Your Look charges a commission on every confirmed booking of your outfit; the applicable percentage is agreed with you when your outfit is onboarded and is shown against each booking.
Your payout for a booking is the rental amount collected minus our commission. Payouts are released to you after the outfit is returned by the customer and inspected by our team.
Please hand over your outfit to us clean, in good, wearable condition, and accurately described. Once it is listed as available on the site, please let our team know before making it unavailable elsewhere, so no confirmed customer booking is ever disrupted.
If a customer damages, stains beyond normal wear, or loses your outfit during their rental, we recover a fair amount from that customer's security deposit (and beyond, if required, as explained in Section A above) and pass it on to you. Ordinary wear-and-tear from a normal rental is not charged to the customer or deducted from your payout.
Questions about a booking, deposit, or your listing — reach us at:
Jivantween Bungalows, near Sunrise Park, Jivanvadi, Dwarkesh Dham Society, Nikol, Ahmedabad, Gujarat 380049
